™Healthcare Facilities Management & Operations
Direct Operational Support
Emergency health capability is only as strong as the facilities, services, and infrastructure that deliver it. HEM’s Healthcare Facilities Management & Operations practice goes beyond advisory, we provide direct operational support to health facilities and emergency services.
This is the dimension of HEM’s practice that most distinguishes us from conventional advisory firms. We do not only assess and recommend. Where clients require it, we establish, manage, and operate health facilities and emergency health services.
“An emergency health system that has been designed but cannot be operated is a plan, not a capability. HEM builds and runs the systems it designs.”
Hospital & Emergency Department Operations
Augmenting Institutional Capability
HEM provides operational management support to hospitals and emergency departments during declared emergencies, periods of mass casualty, and planned surge events.
Emergency Department Surge Management
HEM operational teams support emergency department leadership with real-time patient flow management, triage escalation, clinical prioritization under surge, inter-departmental coordination, and the command and communication structures that maintain clinical function when demand exceeds designed capacity.
Hospital Incident Command Support
Operational support for the activation and management of Hospital Incident Command System (HICS) structures during major incidents, supporting command centre establishment, role activation, inter-departmental coordination, and the documentation and decision-making discipline.
Mass Casualty Reception & Treatment Operations
Direct operational support for hospital mass casualty operations, from the establishment of mass casualty reception areas and triage stations through the clinical management and documentation of large patient volumes.
Hospital Continuity of Operations
Operational support for maintaining critical hospital functions during infrastructure failure, cyber incidents, major equipment outage, or other business continuity events that degrade the facility’s ability to deliver clinical services.
